bd211 Privacy Policy
This policy provides a detailed description of how your personal information is collected, used, and kept secure on the bd211 platform.
Introduction and Definitions
bd211 ("we", "our", "platform") is an online gaming and betting platform operated for players in Bangladesh. This privacy policy ("policy") explains how bd211 collects your personal information, how that information is used, how it is stored, and what your rights are.
This policy applies to our website bd211.lat and all associated services. By using our platform, you are considered to have consented to the terms of this privacy policy.
Definitions
- Personal Information: Any information that can directly or indirectly identify you — such as your name, email address, phone number, or financial details.
- User: Any person registered with or accessing the bd211 platform.
- Processing: Any activity involving the collection, storage, use, transmission, or deletion of data.
- Third Party: Any person, organisation, or service provider other than bd211.
This policy has been drawn up in accordance with existing data protection laws in Bangladesh and international standards.
Data Collection
We may collect the following types of information to operate the bd211 platform.
2.1 Information You Provide Directly
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID or passport number (for identity verification)
- Payment details: bKash number, Nagad number, Rocket number, Upay number, or bank account information
- Address and occupation details (where applicable)
2.2 Automatically Collected Information
- IP address and device information (device type, operating system, browser)
- Date, time, and duration of platform access
- Logs of pages visited and features used
- Transaction history (deposit and withdrawal details)
- Gaming history and statistics
- Data obtained from cookies and similar tracking technologies
2.3 Verification Process (KYC)
To confirm financial transactions and comply with anti-money laundering regulations, bd211 may request additional documents to verify a user's identity. These documents are used solely for the purpose of fulfilling legal obligations.
Purpose of Data Use
bd211 uses your personal information for the following purposes.
3.1 Account and Service Management
- Creating and managing your account
- Processing transactions and confirming deposits and withdrawals
- Verifying your identity and preventing fraud
- Providing VIP programme and bonus benefits
- Providing customer support services
3.2 Security and Legal Compliance
- Detecting and preventing unauthorised access to accounts
- Complying with anti-money laundering and counter-terrorism financing regulations
- Enforcing responsible gaming policies
- Meeting legal obligations and responding to requests from authorities
3.3 Service Improvement and Communication
- Improving the platform experience
- Informing you about relevant offers and promotions (based on your consent)
- Resolving technical issues on the platform
- Assessing service quality through analysis and statistics
We never sell your information to third parties for marketing purposes.
Data Storage and Security
bd211 adopts industry-leading technical and organisational measures to ensure the security of your personal information.
4.1 Technical Security Measures
- SSL Encryption: All data transfers on our platform are secured through SSL/TLS encryption.
- Data Encryption: Sensitive stored data (passwords, payment information) is kept in encrypted form.
- Firewall and Anti-Fraud System: Advanced technology is used to prevent unauthorised access and cyber attacks.
- Two-Factor Authentication: An additional layer of security for account access.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
4.2 Organisational Security Measures
- Only authorised staff may access personal information.
- Data protection training is mandatory for all staff.
- The principle of minimum necessary data is followed when processing information.
- Clear procedures are in place to quickly detect and address data breach incidents.
However, no method on the internet is 100% secure. Should a security breach occur, we will endeavour to notify you promptly and take the necessary steps.
Sharing Data with Third Parties
bd211 does not sell or rent your personal information to third parties. However, data may be shared in the following limited circumstances.
5.1 Service Providers
We may work with trusted third parties for payment processing (mobile banking services such as bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical services. These parties may only access the information necessary to provide the specified service and are contractually bound to uphold our privacy standards.
5.2 Game Providers
Our game platform providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming — may use limited technical data to operate their game software.
5.3 Legal Obligations
We may be required to disclose information in response to a legal order, a legitimate request from an investigating authority, or the requirements of a legal process.
5.4 Business Transfers
In the event of a business merger or acquisition, user data may form part of the transferred assets. Users will be notified before any such change takes place.
Whenever data is shared with third parties, confidentiality is always ensured through a written agreement.
Cookies and Tracking Technologies
The bd211 website uses cookies and similar technologies to improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the platform — maintaining login sessions and security features. These cannot be disabled.
- Functional Cookies: Used to remember your preferences (language, settings).
- Analytics Cookies: Collect statistics on platform usage to help improve services.
- Marketing Cookies: Used to display relevant offers based on your interests — only with your consent.
6.2 Cookie Controls
You can disable non-essential cookies through your browser settings. However, this may limit some functionality of the platform.
User Rights
As a user of bd211, you have the following rights over your own information.
7.1 Right of Access
You may request to know what information we hold about you. We will provide a copy of that information upon a verifiable request.
7.2 Right to Rectification
If any of the information we hold about you is incorrect, you may request a correction. Information can be updated through your account settings or by contacting support.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information must be retained for a specified period to meet legal obligations.
7.4 Right to Restrict Processing
You may request that the use of your information be restricted for specific purposes, particularly in relation to marketing communications.
7.5 Right to Data Portability
Where technically feasible, you may request that your information be provided in a structured, machine-readable format.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat.
Protection of Minors
bd211 is operated for persons aged 21 and over only. We do not knowingly collect information from minors.
Age is verified at the time of registration. If we confirm that a minor has registered, the relevant account and data will be deleted immediately.
If you believe a minor is using our platform, please let us know at [email protected].
To learn more about responsible gaming, visit our Responsible Gaming page.
Data Retention Period
bd211 retains your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.
9.1 General Retention Period
- Active Accounts: All data is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain data may be retained for a specified period based on legal requirements.
- Transaction Data: Retained for an extended period in accordance with financial regulatory requirements.
- KYC Documents: Retained in accordance with applicable legal obligations.
9.2 Data Deletion
Once the retention period expires, personal data is securely deleted or irreversibly anonymised so that recovery is not possible.
Policy Changes
bd211 reserves the right to update this privacy policy from time to time. This policy may be revised due to changes in business operations, new legal obligations, or technological developments.
10.1 Change Notifications
- In the case of significant changes, affected users will be notified by email.
- The "Last Updated" date on the policy page will be revised.
- A notice will be displayed on the platform for material changes.
10.2 Continued Use After Changes
Continued use of the platform after an update will be considered your acceptance of the revised policy. If you do not agree with the changes, you may close your account.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team is ready to answer all your queries in Bengali.
Our support team is available 24 hours a day, 7 days a week. For any data-related requests, please contact us from your registered email address so we can verify your identity.
Get in Touch with Us
Our support team is always ready to help with any privacy-related questions.